Method GetRequest

Summary

Returns CRM call info for a single call ID

Remarks

Returns CRM call info for the given call ID. This returns the specific call ID for the contact, not all Calls for the contact.

Input Parameters

NameTypeLengthDescription
contactID numeric 9 [Required] ID of the person who created the call
callID numeric 9 [Required] ID number of the call to retrieve

Example

GET http://localhost/FusionServices/v2/Naviline/CRM/Request/{contactID}/{callID}

Return Values

NameDescription
CallID ID number of the call
CallTypeCode Code indicating the call type
CallTypeDescription Description of the call type
CallStatus Numeric value of the call status
Status Description of the call status
ActionCode Code indicating the action taken
ActionDescription Description of the action taken
EntryDate Date call was entered. Format: MMDDYY
CloseDate Date call was closed. Format: MMDDYY
CloseTime Time call was closed. Format: HHmmss
EmailUpdate Flag indicating if customer email notifications are enabled. Values: Y/N
Comments Comments entered on the call
Text Event text entered on the call

Sample Responses

Sample Code

using System.Net;
using Newtonsoft.Json.Linq;

public void MethodName(parms)
{
    string uri = "http://localhost/FusionServices/v2/Naviline/CRM/Request/21172/11039";
    WebClient wc = new WebClient();
    wc.Headers.Set("X-APPID", "YOURID");
    wc.Headers.Set("X-APPKEY", "YOURKEY");
    string stringResult = wc.DownloadString(new Uri(uri));
    
    JObject response = JObject.Parse(stringResult);
    string error = response["OutputParms"]["ErrorCode"].ToString();
    if (error == "0000")
    {
        JArray jRows = (JArray)response["Rows"];
        foreach (JObject row in jRows)
        {
             string CallID = row["CallID"].ToString();
             string CallTypeCode = row["CallTypeCode"].ToString();
             string CallTypeDescription = row["CallTypeDescription"].ToString();
             string CallStatus = row["CallStatus"].ToString();
             string Status = row["Status"].ToString();
             string ActionCode = row["ActionCode"].ToString();
             string ActionDescription = row["ActionDescription"].ToString();
             string EntryDate = row["EntryDate"].ToString();
             string EntryTime = row["EntryTime"].ToString();
             string CloseDate = row["CloseDate"].ToString();
             string CloseTime = row["CloseTime"].ToString();
             string EmailUpdate = row["EmailUpdate"].ToString();
             string Comments = row["Comments"].ToString();
             string Text = row["Text"].ToString();
             // TODO - YOUR CODE HERE
        }
    }
}

$.get('http://localhost/FusionServices/v2/Naviline/CRM/Request/21172/11039', function(response) {
    $('#resultDiv).html(response); 
 });

C# Razor MVC Sample Code

using System;
using System.Linq;
using System.Web;
using System.ComponentModel.DataAnnotations;
using System.Collections.Specialized;
using FusionServiceHelper.Models;

// NOTE: Use the namespace generated when you add the class, so that it is correct.
namespace FusionRazor.Models
{
   public class GetRequest
   {
       // Add property for each input param in order to map a field to it
       [Required(ErrorMessage = "Required")]
       [RegularExpression("[0-9]{0,9}", ErrorMessage = "Numeric values only. Must be 9 digits or less. ")]
       public string contactID{get; set;}

       [Required(ErrorMessage = "Required")]
       [RegularExpression("[0-9]{0,9}", ErrorMessage = "Numeric values only. Must be 9 digits or less. ")]
       public string callID{get; set;}

       public GetRequest()
       {
           //Set any defaults here
           contactID = DefaultData.Get("contactID");
           callID = DefaultData.Get("callID");
       }
   }
}
@* NOTE: Use Add->View to add the View. *@
@* NOTE: Check the 'Create strongly-typed view checkbox, and select the GetRequest class. *@
@* NOTE: Select Edit as the Scaffold template. *@
@* NOTE: Use the @model line that is generated at the top.  Replace the rest with the lines below.
@model FusionRazor.Models.GetRequest

@{
   ViewBag.Title = "GetRequest";
   string myUrl = "http://localhost/FusionServices/v2/Naviline/CRM/Request/" + Model.contactID + "/" + Model.callID;
}

<h2>GetRequest</h2>
@using (Html.BeginForm()) {
   @Html.AntiForgeryToken()
   @Html.ValidationSummary(true)
   <fieldset>
   <legend>GetRequest</legend>
       <div class="editor-label">Use the fields below to change the values and resubmit.</div>
       <div class="editor-label">
           @Html.LabelFor(model => model.contactID)
       </div>
       <div class="editor-field">
           @Html.EditorFor(model => model.contactID)
           @Html.ValidationMessageFor(model => model.contactID)
       </div>
       <div class="editor-label">
           @Html.LabelFor(model => model.callID)
       </div>
       <div class="editor-field">
           @Html.EditorFor(model => model.callID)
           @Html.ValidationMessageFor(model => model.callID)
       </div>
       <p>
       <input type="submit" value="Submit"/>
       </p>
   </fieldset>

}

@section Scripts {
   @Scripts.Render("~/bundles/jqueryval")
}
using System;
using System.Collections.Specialized;
using System.Linq;
using System.Web;
using System.Web.Mvc;
using FusionServiceHelper.Models;

// NOTE: Replace 'MyController' with the name of your controller.

// 
// GET: /MyController/GetRequest
public ActionResult GetRequest()
{
   // Create a new instance of the model to pick up any default values.
   GetRequest model =  new GetRequest();

   // pass model to set to default values
   // NOTE: Change 'MyFolderPath' to the path to the .cshtml file.
   return View("~/Views/MyFolderPath/GetRequest.cshtml", model);
}

// 
// POST: /MyController/GetRequest
[HttpPost]
public ActionResult GetRequest(FormCollection collection)
{
   string url = "v2/Naviline/CRM/Request/{contactID}/{callID}";
   // Get the value from each input field
   NameValueCollection inputParms = new NameValueCollection();
   inputParms.Add("contactID", collection["contactID"]);
   inputParms.Add("callID", collection["callID"]);

   try
   {
       // Send the request
       FusionServiceRequest request = new FusionServiceRequest();
       FusionServiceResult result = request.Get(url, inputParms);

       return View("Result", result);
   }
   catch(Exception e)
   {
       HandleErrorInfo info = new HandleErrorInfo(e, "MyController", "GetRequest");
       return View("Error", info);
   }
}